FAQ

Table of Contents

1. Junxion Box™ Basics

1.1.  What is the easiest way to get started with the Junxion Box?

1.2.  Can I swap cellular modem cards?

1.3.  How do I go about updating my firmware?

1.4.  What does a blinking red status light mean?

1.5.  Can I disable the SSID broadcast on my Junxion Box?

1.6.  What cellular modem cards does the Junxion Box support?

1.7.  How do I reset my Junxion Box to factory defaults?

1.8.  How do I find out if new firmware updates are available?

1.9.  What is a cellular router?

1.10.Does the Junxion Box have a firewall?

2. Integration

2.1.  Is it possible to use an IP camera with the Junxion Box?

2.2.  How can I access the Junxion Box remotely?

2.3.  Why would I need a splash page?

2.4.  What is WAN Juggler™?

2.5.  Can I fax over VoIP with the Junxion Box?

2.6.  Does the Junxion Box support RADIUS?

2.7.  Does the Junxion Box support PC Express cards?

2.8.  Does the Junxion Box support BGP failover?

2.9.  Can I use the Dobson/CellularOne/Alltell network?

2.10.What is the difference between IP passthrough and a DMZ host?

3. Field Commander™

3.1.  What is Field Commander?

3.2.  How much does Field Commander cost?

3.3.  How do I sign up for Field Commander?

4. Troubleshooting

4.1.  Why can't I connect to my Junxion Box?

4.2.  How do I configure the VPN?

4.3.  How can I improve my cellular reception?

4.4.  Why can't I connect with my MacBookPro via Wi-Fi?

4.5.  Why do I get a browser error after applying new settings?

4.6.  How can I optimize my Sierra Wireless AC860?

4.7.  What do I do if I've lost my Device Manager password?

4.8.  Why am I receiving 'abuse' emails from my DDNS provider?

5. Support

5.1.  What if I need help with my unit?

5.2.  How do I go about capturing a log file?

5.3.  What do I do if my unit needs repair?

5.4.  What if I have a great idea for the Junxion Box?

6. VPN Configuration

6.1.  Do you have any default VPN settings?

6.2.  Does the Junxion Box support non-Cisco VPNs?

6.3.  Why am I having trouble establishing a VPN tunnel?

6.4.  Can I use a non-standard time server on the VPN server side?

6.5.  Can my computer's VPN client connect through the Junxion Box?

6.6.  Will VPN work with a dynamic IP address?

6.7.  How can I ensure the best possible VPN connection?

6.8.  Can I establish a VPN tunnel between two Junxion Boxes?

6.9.  What implementation of IPsec does the Junxion Box use?

6.10.Where can I find more information on VPN integration?